Support
For customers with a Juros system. Tell us what the machine is doing and an engineer will pick it up. The same people who built it, not a call centre.
Before you write
What helps us answer first time
Which system
Your configuration is on the order confirmation we emailed when the machine shipped.
What it is doing
What you saw, when it started, and whether it repeats. Exact error text beats a summary of it.
What changed
Anything that changed shortly before the problem started, even if it seems unrelated.
Warranty
Hardware & support
Every system ships with one year of hardware and support cover, extendable to two or three years at the point of order. Replacement parts are shipped in advance once the root cause is identified, so the machine is not waiting on a return to be received first. Terms of sale are on the terms page.